Testimonials
I wanted to express my deepest gratitude to everyone from your team. My dog Meng Meng passing away has been a very painful process for our family and we really appreciated your empathy, patience and extreme kindness in helping us during the process. I wanted to say a special thank you to the gentleman who was there when we dropped off our dog on July 2nd around 8-9pm. My apologies for not remembering his name but he was so incredibly kind and empathetic towards us which made our hearts feel a little bit warmer on that devastating day. He told us he also had a Samoyed for 16 years and shared his experience dealing with grief of losing a pet. Please let him know that we are very thankful. Susan and Julie were also very helpful and fast at calling me back for inquiries. Overall, I felt a lot of warmth in this process and hope you guys stay around for a long time spreading kindness and positivity in the world.
Thank you,
Karine
Thank you so much for the wonderful memorial and the beautiful Facebook post. I made a box for Elvis and decorated it in black and gold. I was so surprised to see that you had chosen that same color scheme for his Facebook memorial. It was absolutely perfect. I am so happy I chose you to care for Elvis. He was such a special dog and you provided for him all the dignity and respect that he deserved.
Susan
Thank you so much everyone at Pet Friends for such wonderful care and patience beyond expectations during our loss, especially to Brian and Averil – many warmest thank yous.
This is Blitz (click here to open the photo) on a beach in Rhode Island, USA – the farthest he and I have ever been in the US, during a week-long visit with Abel’s cousin about 7 years ago.
Blitz absolutely loved car rides and most often preferred that to eating! He has often bolted out the door past his dad and I just to invite himself on errands with the car!
This was taken after he had been in the water briefly since he was never a water dog and would panic as soon as he started to float!
He was such a gentle pup always, never nipped at anyone handling him, even during blood-draws and medical exams. He hated cats though and once even barked at a badly-painted cat mural!
He’s been our beloved boy since he came home at 8 weeks old.
Warmest thanks,
Doris, and on behalf of Abel and Blitz.
To the Staff – Averil Robinson, Bryan, David, Julie, Susan.
I want to thank you all so much for your wonderful professionalism, compassion and understanding. I am now comforted to know that my cat Pinot was treated with honour, love and dignity.
I love the design of his urn especially the colours you have chosen and also the lovely white paw print with his name on its plaque and beautiful sympathy card and your condolences.
I also was very touched with a little memo of his soft fur clip. I greatly appreciate that you arranged to give a donation to the Lucy Fund in Pinot’s memory.
All I can say again is thank you again for your excellent service.
Liette Ludington – Pinot’companion.
A little while ago Lupo, my beloved German Shepherd, came Home to Us to be where he truly belongs. I will never forget the day Averil called me many years ago and said ” I want to bring Gypsy Home” after the passing of my first German Shepherd and is something that will forever stay with me……Sadly it happened 4 more times because of my Family’s Love of the breed but the one constant has always been the professionalism, compassion and genuine care that is the trademark/ethics of the staff at Pet Friends. It is never easy losing a companion and much loved member of the family to be sure but having Nos Copains do what they do best in taking care of the final arrangements makes coping with the loss so much easier to deal with. So to Averil and Team, a simple humble teary eyed but heartfelt Thank You for all you have done in getting Lupo , Tao, Bo, Shadow and Gypsy back to their Home.
God Bless You All,
Gary
From the moment we let Katie go in love and light, in the midst of our devastation, Pet Friends’ support began and continued. From David lovingly wrapping and lifting Katie into his car, to Chantal who gently and with great empathy, walked me through my options. She even called a few days later to see how I was doing. How incredible! I chose to witness Katie’s cremation which amazingly was an option. They let me say goodbye to her one more time, and they had cleaned and brushed her and laid her in her bed. The cremation was beautifully handled by Fernand, Averil and Chantal who were there for support. Today Katie’s ashes came home as delivery is an option one can choose. They were placed in a bag with great care. I honestly had a more humane and supportive experience with Pet Friends than I did when my Mom and Dad passed away. I would recommend Pet Friends to absolutely anyone who goes through the painful journey of losing a pet. Their name is well chosen-they are a friend to your animal as they lovingly care for it after death, and a friend to you while you go through the process of grieving. What an amazingly humane experience. Thank you to you all!
Laurie McMurdo & Katie
I wanted to thank you from the bottom of my heart on behalf of my family and I on the amazing service you have provided our family. During such a difficult time you guided us and made our pain less heart breaking than we were all going through. Gerri was part of our family for 17 years and you made us feel as if you were part of it as well. Your comforting words helped so much. Today Gerri came home forever.
Sincerely,
Carlo
Our family would like to thank you all from the bottom of our hearts for helping us during this very difficult time. We greatly appreciate all that you have done to help make this horrible experience a little easier. After visiting you yesterday I feel so much better knowing Jemma was well taken care of with great respect and honour to get her back to us and back to her home, where she lovingly belongs. It was wonderful to see your company and feel assured that Jemma was treated very well till the very end. So thank you!!! Thank you a million times over and God bless you all and God bless Jemma as she rests in peace.
Joanne, Lucio, Laura and Lucas D’Alessandro
I want to thank you for all the patience you have and for keeping in touch. Thank you for the presentation of the package. It’s very very well thought of and the little details are what makes the difference. It shows Pet friends really cares. The blanket smells Yoshi thank you!
Isabelle
I still am in complete awe as to how beautifully and peacefully made a very difficult experience a lovely memory. I will never forget my final times with Denver and how it was all possible because of all of you. Thank you all yet once more! Love and best wishes,
Sharron
Thank you and your compassionate team, you helped ease us through the most difficult of days and gave us the opportunity to say our proper goodbyes to our best and most loyal friend. We truly appreciate your warm, caring and personalized approach.
Lily & Yves
Just wanted to thank you for taking such good care of Summa. Also like to thank Dr. Bart for his kindness and gentle manner, and Chantal for her efficiency and of course your driver. You have the most amazing team Averil, so thank you for being there for our Greyhounds.
Shirley
To Averil, Chantal, Gail, Yves and Fern,
Jakey Boy is back home where he belongs and I am so pleased with the urn and inscription.
Your service and the final product along with your own special touch, the signed card, the pin and certificate is just beautiful.
As your card reads, “the memory becomes a treasure” is so true and exactly how I feel.
Having used your service in 2000 and again in 2007, it is reassuring and comforting to know, that when the time comes, Pet Friends can be trusted to handle these final details with care and dignity at a sad and difficult time.
Thank you everyone very much!
Jan Johannessen
I want to thank you for the extraordinary service provided by Pet Friends. Gail was more than generous with her time and offered me advice which helped me come to terms my most difficult decision- whether I could be present at the time of the actual euthanization. She said I would know which was what occurred. I said my final good bye to my beloved Sebastian and knew immediately that he pass while being held in my arms. The dignified presence of Fernand, his words and actions, were ceremonial. Seeing my little Sebastian at the feet of such a special man can only be described as spiritual. Dr. Altschuler was outstanding. Thank you Averil for recognizing the need for such a service and developing it with such sensitivity. It stands in stark contrast to the uncaring attitude prevalent in some elements within our culture.
Jill
We would like to send our heartfelt thanks and gratitude for all your kindness and amazing compassion during a very difficult time in our lives. The pain and loss we experienced, with the sudden loss of our beloved dog Bower, was made so much easier with all of our your support and understanding. The attention to detail and the dignity and respect you exhibit, to every cherished pet that comes into your care, is absolutely outstanding. After receiving our call, Kevin and Gail waited close to an hour for us to arrive, even though they were on their way home for the evening. We were greeted with condolences and a comforting hug and had every detail of the process to follow, and our available options, explained without feeling rushed or pressured. We have Bower home with us now, in an absolutely magnificent wooden memory box, beautifully engraved. The little details made all the difference – the little snippets of his fur tied with a bow, the option of having his paw print in ceramic, the lovely card and the angel pin. So professional yet so human – we would give you our highest recommendation.
With our sincere appreciation and gratitude.
Robert, Margaret and Nicholas Gallant (Jordan and Elizabeth in New Zealand)
Our entire family would like to take this moment to thank you for all you have done during a most trying time, your dedication to your work is evident and is seen throughout all those who are associated with Pet Friends. Everyone we have spoken to, or have met, has been professional, compassionate and most importantly empathetic. We would like to give a special thank you to Dr. Weissmann. We have never met anyone quite like her. She remained professional on her visit, yet showed an enormous amount of compassion for what our family was about to go through. She is passionate about her work with pets and we appreciated her reassuring words about such an unbearable decision. She didn’t just “put our dog down” she helped ease the suffering of our beloved family member and for this, we will be eternally grateful. We are thankful to have all our “lost’ pets at home with us and we remember them everyday through our “angel” pins. We have Pet Friends to thank for this. Please know that you are all in our thoughts and whenever we think of our pets, we can’t help but think of all you have done for us. Thanks again!
The Morello Family
We picked up our engraved urn for Julie yesterday, and we have to tell you again that it turned out wonderfully. Thanks for accommodating our custom order. We are so appreciative of the care and kindness demonstrated by Chantal and Gail and the technician who attended to Julie. Being able to be there with Julie for the cremation was very meaningful to us. Seeing that she was treated respectfully and with dignity means so much to us. Thank you providing the service that allowed us to honor her and love her in death as much as we loved her in life.
Ian Potter and Kerri McIntosh
I just wanted to say a huge thank you to you, Avril and everyone at Pet Friends for everything you did for Notes. Gerry was overcome when he saw how beautiful his little urn was, the engraving on it, the paw prints and his fur so beautifully wrapped. I always knew that Avril and her team did a great job because when I had my store next door to her, in Hudson, I witnessed so many grieving pet owners find comfort in their loss by being taken care of by her. However, I never realized quite how much until little Notes passed away. Thank you, thank you, thank you for your kindness, to us and Notes,
Maxine and Gerry
We would like to express our deepest gratitude for your services. Your compassion during our difficult time is greatly appreciated. You made our experience sending our beloved cat Puke over the rainbow bridge easier to bear. Thank you so much for taking care of our Puke and returning his ashes home safely to us. His urn & keepsakes are so beautiful. We will cherish them forever.
Jessica & Diana
Thank you everyone at Pet Friends, you have made this process much easier for me as I know he was cared for with utmost dignity. You knew who he was, he wasn’t just another number you had to process. I wish I could of thanked you today but I’m still devastated… I did not know about the paw print so thank you for offering it to me on the phone. It is the most beautiful keepsake. Thank you for being so wonderful.
Karyna
Everyone at Pet Friends is amazing. Both of our cats and our bunny rabbit have been treated with the upmost compassion, respect and loving care. Bidding a family member goodbye is never easy. Every human that comes in contact with you can walk through the grieving process with a confidence in knowing that their loved ones are cared for. Every animal, and human, that comes in contact with you becomes a valued member of the Pet Friends Family. We humans and animals live in a better world because of people like all of you. I do not know what we would do if you were not there.
Lara and Trevor and our little Zoo
I would like to take this moment to thank all the people at Pet Friends, for their professionalism, understanding and compassion when we lose one of our dearest little friends. Your service in whole right down to the delivery of our loved one is beyond compare. I was so comforted by the knowledge that everything was done according to the regulations and laws of this Province. Knowing that Lola was treated with the honour and dignity she deserved, mine and my son Bruce’s heartfelt thanks. Keep up the good work.
Gail Farhood and Bruce Lemieux
We give a big thanks to Averil and Pet Friends who showed such compassion in helping with Keya’s journey and so understanding how hard it was to let her go. You are all special people!
I just received Edie’s ashes and your beautiful note. I just wanted to let you know that we truly appreciated your support and excellent service during this very hard time for us. I felt an insurmountable amount of heartache when edie died but Pet Freinds made it easier to heal from such a traumatic moment. Thank you again from the bottom of my heart.
Nadia
We received Bella’s memorial items from you yesterday and they are beautiful. Your compassion professionalism and kindness will always be remembered. We thank you for the careful handling of our beloved Bella. Know that you have a meaningful job and make a difference every day
Marylyn
We just wanted to thank you so much for your compassion and help last week with Thurman. Loosing a pet is devasting, but your kindness made this difficult time that much easier and we truly appreciate all of your help.
Lisa
Your service is exceptional and although I don’t want to have to refer you to people because of the sad situation, I have already told 2 of my co-workers as 1 is in a similar situation and this was a difficult but peaceful process.. you are very kind and sympathetic, I hope to meet you when I come by.
I really miss my best friend but I know he is at peace!
Claudia
Pet Friends have been very professional, compassionate, caring people. Averil and staff have been there for me and my animals. Supporting me through very difficult time. They care about animals and they helped me through the whole process. I miss my 2 beloved dogs and 2 beloved bunnies. I recommend Pet Friends 100% they have a lot of respect towards the animals and the owners. Thank you for your support Averil and everything you did to help me with my grievings.
SueLinda LP
Thank you. Very kind and caring service. Merci!
George Berry
I am grateful I found this wonderful place. Over the past 5 years I have had 4 dogs that I have needed their services for, they are caring and patient.
Janet Wiseblatt
I highly recommend the service this company provides; Compassionate people providing outstanding service for your beloved pet.
Johanna Hentschel
Pet friends is the only place I trust, my dog recently passed away and they took excellent care of him, they are kind and loving people. I recommend Pet Friends to everyone. Thank you for taking such good care of my Toby
Amanda Gillespie
Pet friends was amazing! she was super empathetic, sentimental and understanding of our pain and grieve for our dog. Amazing customer service. Our dog passed away on the Thursday. Originally we were dealing with our vet who was going to take 3 weeks to process the cremation and delivery of our beloved dog. We reached out to Nos Copains for a quicker and more efficient way, and within 1 hour of our call they came to pick up our dog from our vet and brought them to their cremation center. Within 2 days, we got our dog back in our home and family.
Thank you again for making this difficult time, a little easier with your compassion and kindness.
Dear Averil Robinson and all staff of Pet friends,
We want to thank you very much for your love and sincere care for our beloved dog Tuxedo. We are healing slowly, one day at a time. He is still in our hearts even in this season even though it is not the same. We believed that our Tuxedo was comfortable and at peace while he was in your hands. From all of us we would like to wish you all a Merry Christmas, Happy Holidays, and a Happy New Year 2017. Thank you for the card.
Evangeline, Claire, and Gideon Tandirerung
Thank you Pet Friends, thank you Mrs. Robinson. We are so thankful we went your way and so appreciative of Dr. Prevost who suggested I get in touch with you. Your professionalism made our closure so much easier. Your staff was most helpful, and most sympathetic. Robbie left us with the dignity and the respect, he so well deserved.
Norma Moore
