Our Company
Pet Friends Inc. was established in 1998 by Averil Robinson, a life-long advocate for the rights and dignity of all our furry friends, many of them four-legged, but all of them greatly loved and cherished by their owners. She was highly aware of the suffering of pet owners faced with the impending loss of their loyal companions. Averil believed that families deserved a safe and secure space to mourn their pets. They could be consoled knowing that a special place providing the utmost in dignified, humane, and compassionate treatment was available to them. This vision is what Pet Friends Inc. is all about. Averil has designed a complete array of pet cremation services and specialty products such as urns, keepsakes, caskets, and other products to honor and commemorate the loving pets who have meant so much to their owners and families.
Our Mission
Our mission is to facilitate and alleviate the stresses associated with the most disheartening time of the human-pet bond at the time when you are confronted with heart-rending decisions and forced to say goodbye.
Catering to both animal health care professionals and pet lovers alike, Pet Friends maintain the highest customer satisfaction standard in the Quebec industry. The care and sensitivity of our staff is an integral part of our service, and an important factor in why we are preferred by veterinary clinics and pet owners.
Meet Our Caring Staff
Our dedicated, sympathetic staff is knowledgeable and able to answer all of your questions as well as provide advice on the broad range of options available to you. They care for clients long after the return of their pets ashes; we are always here to support and assist pet owners who are anticipating or grieving the loss of their beloved friend.
Averil, CEO & Founder
Julia, Director of Operations
Julie, Office Administration
Susan, Receptionist
Bryan, Cremator Technician
Glen, Technician
Philosophy
- To pay tribute to your pet during every moment he/she is in our care.
- To instate and maintain a Code of Business Integrity in which both the pet-owning public and the veterinary industry can take absolute faith.
- To help each family memorialize their adored pet in the way most suited to their feelings and beliefs.
- To offer after-care pet loss grief support through our staff, our website, and our illustrious network of grief care specialists.
- To continue to be the Benchmark to which others strive and to never compromise on quality and excellence.
